Reference

How We Handle Your Data and Account

This page sets out what boba99 collects, how we store it, and what rights you hold over your own information. We keep this straightforward because you deserve clarity on every piece of data tied to your DANA, OVO or GoPay transactions and your account…

Data TransparencyCookie DisclosureAccount RightsContact PathsRetention Policy
Browse the Lobby Read FAQ
boba99 How We Handle Your Data and Account
POLICY CONTACT PATHS

Reach Us About Your Data or Legal Questions

If you have a concern about how your information is handled, or you want to exercise a data right, these are the channels we monitor. Each path connects you to someone who can action policy requests — not just general queries. We aim to acknowledge every legal or data inquiry within one working day.

Team online

Live Chat

Open the chat widget from any page on boba99. Select the data or legal category from the dropdown so your message routes directly to the policy team rather than general support. Available around the clock for initial intake.

Email Channel

Send your request to the address listed in your account settings under the legal section. Include your registered email and a brief description of what you need — data export, correction, or deletion — and we will confirm receipt and next steps.

Account Dashboard

Inside your boba99 account, navigate to settings and then the legal tab. From there you can submit a structured request form that pre-fills your account details, speeding up verification so we can act on your inquiry faster.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around a simple principle: collect only what we need, store it securely, and give you control. Below are the specific areas we address so you understand exactly what happens behind your boba99 account, from the moment you register through to any future deletion request.

Data Collection Scope

We collect your name, email, phone number and e-wallet identifier at registration. During gameplay, session logs record timestamps and game selections — never keystroke data or device contacts. DANA, OVO and GoPay transaction metadata is stored for financial reconciliation only.

Cookie Usage

Session cookies keep you logged in and remember display preferences. Analytics cookies help us understand which lobby sections you visit most so we can improve navigation.

Account Security

Your password is hashed before storage — we never see or store it in plain text. Login attempts from unrecognised devices trigger a one-time verification code sent to your registered phone number, adding a second layer before access is granted.

Data Retention

Transaction records are kept for the minimum period local financial compliance requires. Session logs older than ninety days are anonymised automatically. If you close your account, personal identifiers are purged within thirty calendar days unless a legal hold applies.

Who to Contact

For any data-related question — access, correction, portability or deletion — reach out through live chat, email or the structured form in your account dashboard. Our policy team handles these separately from general support to keep response times short.

Requesting Changes

Submit a change request via the legal tab in your account settings. Specify whether you want data exported in a portable format, corrected where inaccurate, or fully deleted.

Common Questions About Your Rights and Our Policies

These answers address the questions we hear most often about legal matters, data handling and account rights on boba99. If your specific situation is not covered here, reach out through the contact paths above and we will respond directly.

We collect your name, email address, phone number and the e-wallet identifier you use for deposits — whether that is DANA, OVO or GoPay. We do not request government ID at registration unless additional verification is triggered by transaction thresholds.

Yes. Go to your account settings, open the legal tab and select the data export option. We will compile your personal details, transaction history and session logs into a downloadable file and notify you by email when it is ready.

Submit a deletion request through the structured form in account settings or via our email channel. Once we verify your identity through your registered e-wallet, personal identifiers are removed within thirty calendar days unless a legal obligation requires continued retention.

We share transaction data only with the payment processors that clear your DANA, OVO or GoPay transfers. We do not sell personal profiles, cookie data or behavioural analytics to advertisers or data brokers. Aggregated, anonymised statistics may be used internally.

We use session cookies for login persistence and analytics cookies for navigation improvement. You can delete cookies from your browser settings at any time. Doing so will log you out but will not affect your account balance or transaction history on our side.

Access depends on local law and is available where regulations permit. If your region's legal landscape changes and affects eligibility, we notify you at your registered email and provide options for data export or account closure.

Passwords are hashed before storage so no one — including our team — can read them. Logins from new devices require a one-time code sent to your registered phone number, adding a second verification layer before the session is authorised.

Transaction records are retained for the minimum period required by applicable financial regulations. After that window closes, records are either anonymised or deleted according to our internal retention schedule. You can request early deletion subject to compliance constraints.

Once you confirm closure, personal identifiers are purged within thirty calendar days. Anonymised session data may remain for aggregate analytics. If a legal hold applies, we notify you of the extended retention period and its reason before finalising closure.

Open the legal tab in account settings and choose the correction option. Specify which fields need updating — name, email or phone — and verify through your registered DANA, OVO or GoPay wallet. Corrections are applied within a few working days after verification.

Related pages

boba99 Indonesia boba99 App Mega Reel Blast FAQ Jakarta Lucky Slots