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How boba99 Handles Your Personal Information

We wrote this policy so you know exactly what data we collect, why we keep it, and how you stay in control. Every detail here applies to your account activity, your wallet transactions through DANA, OVO or GoPay, and the device information your browser…

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What We Collect and Why We Hold It

boba99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with boba99, we ask for a handful of personal details: your name, email address, phone number, and the e-wallet identifier you use for deposits and withdrawals. We store this information to verify your identity, process transactions through DANA, OVO or GoPay,

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and keep your account secure against unauthorised access. We also collect device data — your IP address, browser type, operating system, and screen resolution — to detect unusual login patterns and protect your session. Cookie files help us remember your language preference and keep you signed
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in across pages. We do not sell, rent, or trade your personal information to third-party advertisers. Data may be shared with payment processors only to the extent needed to complete a deposit or withdrawal you initiate. If local law or a regulatory body requires disclosure, we
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comply within the scope of that request and notify you where legally permitted. Availability of our services depends on local law and eligible regions. Players in Semarang or anywhere else in Indonesia interact with the same privacy protections — your location within our supported areas does
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not change what rights you hold over your own data.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP CHANNELS

Reach Us About Your Data Anytime

Questions about your stored information or how a specific transaction was logged? Our support paths are built to handle privacy queries quickly. Whether you want a data export, a correction, or a full deletion request, reach out through any channel below and reference your registered email so we can locate your records without delay.

Live Chat Open live chat from any page on our site. Privacy-related queries are flagged to a specialist queue so your request reaches the right handler without being routed through general support loops.

Email Send your data request to the address listed in your account settings panel. We aim to acknowledge receipt within one working day and resolve straightforward requests like data exports shortly after verification.

In-App Message Tap the message icon inside your mobile account dashboard. Attach a screenshot of the transaction or data point you want reviewed, and our team can cross-reference it against your stored records directly.

HOW WE PROTECT YOU

Data Handling, Storage and Your Rights

Privacy is not a single checkbox — it covers how we encrypt your data in transit, what we keep after you close your account, how cookies behave, and how you exercise your rights. Below are the specific practices we follow so you can verify our approach against what matters to you.

Encryption in Transit Every page load and every API call between your device and our servers runs through TLS encryption. Your DANA, OVO or GoPay wallet details never travel in plain text, even on public Wi-Fi networks.

Cookie Management We use session cookies to keep you logged in and analytics cookies to understand page performance. You can clear or block cookies in your browser settings at any time without losing your account — you will just need to sign in again.

Account Security Layers Your login is protected by OTP verification sent to your registered phone number. If someone attempts access from an unrecognised device, we hold the session and alert you before granting entry.

Data Retention Period We retain your personal data for as long as your account remains active. After you request closure, we anonymise transaction records within the timeframe required by applicable regulations in eligible regions.

Right to Access and Correct You can request a full export of the data we hold on you. If anything is outdated or incorrect — a changed phone number, a misspelled name — submit a correction through live chat or email and we update it promptly.

Right to Deletion Want everything removed? Submit a deletion request through our support channels. Once verified, we erase personal identifiers from active systems and confirm completion to your registered email address.

Common Questions About Your Data at boba99

We get specific questions about data handling from account holders across Indonesia. Here are the ones that come up most, answered plainly so you do not need to parse legal language.

We collect your name, email, phone number, and the e-wallet identifier you link for deposits or withdrawals via DANA, OVO or GoPay. We also log your IP address and device type for security checks during login.

No. We do not sell, rent, or trade your personal data to advertising networks. Information is shared only with payment processors to the extent needed to complete a transaction you started yourself.

Session cookies keep you signed in while you browse. Analytics cookies help us measure page speed and popular sections. You can disable them in your browser settings — the only consequence is needing to log in again each visit.

Yes. Contact our support team via live chat or email, verify your identity through the OTP step, and we will prepare a downloadable export of your stored personal data and transaction history.

Open live chat or send an email referencing the field you want updated — phone number, email, or name. After identity verification, we apply the change and confirm it in your account dashboard within a short timeframe.

Once you request account closure and we verify ownership, personal identifiers are removed from active systems. Transaction records are anonymised within the retention window required by applicable law in eligible regions.

All communication between your device and our payment gateway uses TLS encryption. Your DANA, OVO, or GoPay account number is never stored in plain text on our servers after the transaction completes.

Where legally permitted, we notify you before or immediately after disclosure. The scope of any data shared is limited to what the requesting authority specifically requires under applicable local regulations.

No. Whether you access us from Medan or any other supported area, the same data-handling practices and rights apply. Your region does not change what information you can request, correct, or delete.

Use live chat and mention it is a privacy query — your message routes to a specialist. Alternatively, email us with your registered address and a brief description, and we prioritise your request in our privacy queue.

How boba99 Handles Your Personal Information

Reach Us About Your Data Anytime

Data Handling, Storage and Your Rights

Common Questions About Your Data at boba99

01 What personal data does boba99 collect when I register?

02 Does boba99 share my information with advertisers?

03 How do cookies work on this site?

04 Can I request a copy of all data you hold on me?

05 How do I correct outdated personal details?

06 What happens to my data if I close my account?

07 How does boba99 protect my wallet details during a deposit?

08 Will I be notified if my data is disclosed to authorities?

09 Does location within Indonesia affect my privacy rights?

10 How do I contact boba99 specifically about a privacy concern?

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